Technical Support Scientist

Building on 30 years of experience in transfusion diagnostics, AliveDx is committed to delivering solutions that reshape the way diagnostics is practiced.  AliveDx has two key product portfolios, Alba by Quotient™ and MosaiQ™ by Quotient. The Alba by Quotient™ product range is comprised of high-quality reagents used to keep laboratories around the world running efficiently. They are sold directly to laboratories or through our OEM partners. MosaiQ™ by Quotient is our proprietary multiplex microarray technology, offering the world’s first fully automated, consolidated testing platform, allowing for multiple tests across different modalities. AliveDx operations are based in Eysins, Switzerland, Edinburgh, Scotland and Chicago, Illinois.

TECHNICAL SUPPORT SCIENTIST

We are recruiting for a Technical Support Scientist to join our Alba Product Development & Support team based at our ARC site near Penicuik, EH26 0BF. This role is a full-time, permanent position working 37.5 hours per week. Monday-Friday.

The role of our Technical Support Scientist involves supporting the department by performing testing and investigations, assisting with the stability programme and contributing to the efficient execution of technical tasks. Participate in continuous process improvements and ensure compliance with departmental and regulatory standards. Provide support for technical enquiries, customer complaints and product evaluations under the guidance of senior team members.

JOB DESCRIPTION

The main responsibilities will include:

• Conduct testing of raw materials, intermediate and final products to address technical enquiries and customer complaints, ensuring tasks are completed accurately and efficiently to meet departmental goals and drive results.
• Participate in the stability programme, including the preparation and testing of samples and ensuring accurate and timely documentation according to Good Documentation Practice, demonstrating accountability for high-quality work.
• Assist in reviewing and updating SOPs to align with regulatory and operational requirements, working collaboratively with colleagues to ensure shared understanding and compliance.
• Support validation and performance evaluations as required, fostering innovation by contributing ideas to improve testing methodologies and / or product performance.
• Prepare technical reports and documentation according to agreed scientific writing conventions, ensuring customer satisfaction.
• Provide input and assistance in product field trials and performance evaluations.

QUALIFICATIONS, EXPERIENCE & BEHAVIOURS REQUIRED

• Relevant degree or equivalent qualification.
• Experience with basic laboratory techniques, including blood group serology.
• Good understanding of laboratory techniques and commonly used methodologies e.g., tube technique
• Ability to accurately document and analyse laboratory data.
• Effective verbal and written communication skills, including report writing and participation in team discussions

ADDITIONAL INFORMATION

Competitive salary on offer.

AliveDx offer a range of core and flexible benefits ranging from private medical cover, life assurance, cycle to work, technology, and restaurant discounts.

Able to travel from time to time with prior agreement.