Senior Sales Operation Process Owners

At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30-years in in-vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba–– our blood bank reagents portfolio–– and MosaiQ®–– one of the first multiplexing and multimodality automated testing platforms––are designed to make labs more efficient and clinical decision-making more effective. Our journey started as Alba Bioscience, and later, Quotient. Today, as AliveDx, we innovate for life.

SENIOR SALES OPERATION PROCESS OWNERS

AliveDx is seeking a Senior Sales Operation Process Owners to join our Sales Operations & Customer Services department based in Eysins, Switzerland. This is a full-time permanent position.

YOUR MISSION

As the Sales Operations and Order-to-Cash (O2C) Process Owner, you will lead the end-to-end sales support and order management lifecycle, serving as the subject matter expert for commercial processes and tools.

As part of this team, your main responsibilities will include:

• Act as the process owner and subject matter expert (SME) for the full Order-to-Cash (O2C) workflow—from order entry through to invoicing
• Lead the configuration, contracting, pricing, and quoting (CPQ) processes to ensure accurate and timely proposal generation
• Manage the Customer Relationship Management system (Salesforce), ensuring high-quality data, clear pipeline visibility, and reliable reporting dashboards
• Define and track key performance indicators (KPIs) to measure sales effectiveness, identify improvement opportunities, and support data-driven decision-making.
• Ensure compliance with applicable internal controls and external regulatory standards, including SOX, GDPR, ISO 13485, and IVDR
• Partner with Finance department on invoicing accuracy, revenue recognition, credit management, and collections processes

YOUR COMPETENCIES

• 5+ years of experience in Sales Operations, O2C, or Commercial Excellence roles ideally in the medical device, diagnostics, or pharmaceutical industry
• Strong knowledge of ERP and CRM systems (Oracle, Salesforce)
• Familiarity with international trade terms, tax/VAT implications, and multilingual environments
• Experience with CPQ tools, BI platforms (Power BI, Tableau), and EDI systems
• Strong analytical and problem-solving abilities
• Excellent communication and cross-functional collaboration
• Customer-centric and quality-focused mindset

WHAT WE OFFER

• A highly dynamic and growing environment.
• An opportunity to live your passion for an intrapreneurial mindset, where cultivating innovation and customer centricity are at the heart of everything we do.
• A flexible working environment where applicable and a range of core and flexible benefits, ranging from lunch allowance support, annual leave, mobility and access to marketplace discounts.

Interested? We invite you to send your application, including your resume and any other relevant documents. We look forward to exploring your potential contributions to AliveDx.

AliveDx is an equal opportunity employer and welcomes applications from all qualified individuals regardless of nationality, sex, disability, religion/belief, sexual orientation or age. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on competences, performance and business needs.