Assay Technical Support Scientist

At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30-years in in-vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba–– our blood bank reagents portfolio–– and MosaiQ®–– one of the first multiplexing and multimodality automated testing platforms––are designed to make labs more efficient and clinical decision-making more effective. Our journey started as Alba Bioscience, and later, Quotient. Today, as AliveDx, we innovate for life.

ASSAY TECHNICAL SUPPORT SCIENTIST

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AliveDx is recruiting for an Assay Technical Support Scientist to join the R&D team based in Eysins, Switzerland. The role is a full-time permanent position working.

YOUR MISSION 

As an Assay Technical Support Scientist, you will provide specialized scientific expertise within the R&D department, focusing on assay technical investigations and performance evaluation studies.

You will :

• Lead investigations into customer complaints to confirm or exclude assay performance issues, identify root causes, assess product impact, and recommend pragmatic CAPAs.
• Contribute to the planning, management, and execution of performance evaluation studies, generating critical data for product verification, validation, and continuous improvement.
• Collaborate across teams and with external partners to ensure robust, timely, and regulatory-compliant outcomes.

This role requires strong scientific knowledge, problem-solving skills, and a solution-oriented mindset to support the robustness and regulatory compliance of MosaiQ® and IFA-related assays.

Your main responsibilities will include:

• Lead or co-lead technical investigations for customer complaints of pre- and post-launched products, including MosaiQ and IFA assays, reagents, and system controls, and recommend pragmatic CAPAs.

• Provide planning, design, and execution of assay performance evaluation studies, in compliance with applicable Regulatory Guidelines, ISO standards, and Design Control requirements.
• Strongly contribute to sample sourcing, handling, and characterization to ensure study suitability.
• Perform laboratory experiments and data analyses, generating evidence to support complaint resolution, performance verification/validation, and assay improvement.
• Liaise with external collaborators (e.g., suppliers, evaluation partners) to support complaint investigations and study execution.
• Prepare and review formal documentation (protocols, reports, SOPs, presentations), ensuring clarity, accuracy, and regulatory compliance.
• Strongly collaborate effectively with operational and project teams to ensure efficient and coordinated progress.
• Train and support colleagues in laboratory procedures, complaint handling, or study execution to build internal expertise and ensure knowledge transfer across teams.
• Actively maintain awareness of scientific and technical literature, best practices, and regulatory expectations relevant to immunoassays and IVD products.
• Promote the continuous improvement of evaluation processes related to customer complaints of pre- and post-launched products.
• Undertake any other reasonable duties requested by the company in line with the role.

YOUR COMPETENCIES

• Advanced Degree in a relevant scientific discipline

  Strong background in immunoassay techniques.

• Proven experience in technical complaint investigations, project work, or study work packages.
• Proficiency with data analysis software (e.g., GraphPad Prism, Spotfire, Matlab, R).
• Strong problem-solving, analytical, and collaboration skills.
• Excellent communication skills, with the ability to present findings clearly and effectively.

WHAT WE OFFER

• A highly dynamic and growing environment,
• An opportunity to live your passion for an intrapreneurial mindset, where cultivating innovation and customer centricity are at the heart of everything we do,
• A flexible working environment where applicable and a range of core and flexible benefits, ranging from lunch allowance support, additional annual leave, cycle to work scheme, technology and access to marketplace discounts.

Interested? We invite you to send your application, including your resume and any other relevant documents. We look forward to exploring your potential contributions to AliveDx.

AliveDx is an equal opportunity employer and welcomes applications from all qualified individuals regardless of nationality, sex, disability, religion/belief, sexual orientation or age. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on competences, performance and business needs.